Privacy Policy

Effective Date: 1 Feb 2025

At PlayXen, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your data when you use our website and services. By using PlayXen, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide you with the best gaming experience:

Personal Information: When you create an account or contact us, we may collect personal details such as your name, email address, and other relevant information.
Non-Personal Information: We may collect non-personal information about your device, browser, and usage patterns on PlayXen. This includes IP addresses, browser type, device type, operating system, and time zone.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our website, improve functionality, and analyze traffic. You can control your cookie settings through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and personalize your gaming experience on PlayXen
To communicate with you, respond to inquiries, and provide customer support
To improve our website, services, and game offerings based on user feedback and behavior
To send promotional emails (only if you’ve opted in) about new games, updates, or special offers
To comply with legal obligations or respond to lawful requests by public authorities

3. How We Protect Your Information

We take your privacy seriously and have implemented industry-standard security measures to protect your personal data. These measures include encryption, secure server connections, and regular system audits to safeguard your information from unauthorized access.

However, no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted service providers who assist us in operating our website, conducting business activities, or providing services to you. These third parties are required to keep your information confidential and use it only for the purposes for which it was provided.

We may also disclose your information when required by law or in response to valid legal requests by public authorities.

5. Third-Party Links

PlayXen may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

6. Your Choices and Rights

You have the following rights regarding your personal data:

Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct any inaccuracies in your personal information.
Deletion: You can request the deletion of your personal information, subject to any legal obligations.
Opt-Out: You can opt out of receiving promotional emails by clicking the unsubscribe link in the email or contacting us directly.

7. Children's Privacy

PlayXen is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from anyone under 13 years of age. If we discover that we have inadvertently collected personal information from a child under 13, we will delete such information immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated policy on this page and updating the effective date at the top of the page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: support@playxen.com
Address: Mohali, Punjab, India.